Privacy Policy

This policy applies to information collected by The Narrative Hotel through:

- Your use of our website(s), mobile applications, and digital platforms (collectively, the “Services”);
- Guest interactions at our hotel and restaurant properties;
- Participation in our loyalty programs, promotions, or surveys;
- Any other engagement with us, whether online or offline.

By accessing our Services, you agree to the collection and use of your information as described below.

You may generally use the Services without disclosing personally identifiable information. However, certain aspects of the Services may require you to submit personal data, including but not limited to:

- Information you provide: name, contact details, booking preferences, payment information, loyalty program data. - Automatically collected information: device type, IP address, browser type, usage data collected via cookies and similar technologies.
- Third-party sources: data from partners and service providers supporting our operations.

We use this information to:

- Provide hospitality services, including reservations and loyalty programs;
- Process transactions and communicate with you about bookings and services;
- Personalize your experience and improve our Services;
- Comply with legal requirements and protect the security of our operations.

Your data may be shared with trusted third parties, including:

- Service providers (e.g., IT, payment processing, marketing);
- Legal authorities, as required by law or to protect our rights;
- Affiliated companies within The Narrative Hotel’s group.

We do not sell personal information to third parties.

We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

If you are located in the European Union, California, or other jurisdictions with specific data rights, you may have the right to:

- Access the personal data we hold about you;
- Request corrections or deletions;
- Object to certain processing activities.

To exercise your rights, contact us at privacy@thenarrativehotel.com.

Your data may be processed in Mexico and other countries where we operate, which may have different data protection laws. We implement safeguards to ensure your data is protected.

We may update this Privacy Policy periodically. Continued use of our Services constitutes your acceptance of any updates.

For questions or requests, please contact: The Narrative Hotel Carretera Transpeninsular Km. 6.5, Cabo San Lucas, BCS, Mexico privacy@thenarrativehotel.com